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Matt Troutman

matt@trtmn.com

Experience

Quality Assurance Engineer II • SurveyMonkey • San Mateo, CA • Oct 2014 - Sep 2020

• Maintained project test case management database
• Created test plans during feature planning
• Designed and coded automated test cases in PyTest for nightly regression testing
• Performed manual regression testing to ensure product quality was maintained
• QA contact for production-related issues
• Led QA efforts in SurveyMonkey GDPR compliance, organizing efforts across multiple teams, and coordinating release testing between developers and QA staff

Quality Assurance Engineer • Apple, Inc. • Cupertino, CA • May 2012 - Oct 2014

• Oversaw testing of Contacts application (macOS), including feature parity across iOS and macOS Contacts apps
• Submitted builds to the Program Office for inclusion into macOS
• Triaged incoming bugs and feedback. Assigned to appropriate team members

Mac Genius • Apple, Inc. • Leawood, KS • 2005 - 2012

• Worked with customers to troubleshoot issues with both Mac & iOS hardware & software
• Provided training sessions to customers of all skill levels with a variety of software and hardware
• Performed repairs in a timely & accurate manner
• Built a Deploy Studio imaging system in to help customers get up and running after a drive failure

Projects and Other

Founder and Host • Genius Lounge • Jan 2018 - Present

• Script, record, edit, and upload series of e-learning videos
• Promote videos through social channels to drive viewership and brand awareness
• Provide in-person one on one technology training and support
• On-site and remote video production services for clients

Education & Certifications

• Bachelor of Arts in Music - MidAmerica Nazarene University, 2012
• Apple Certified Macintosh Technician, 2012

Skills

• Python, Django, Git, Jira, TestRail, Photoshop, Illustrator, InDesign, Google Apps/GSuite, Final Cut Pro X
• Agile development process, "develop / converge" process, test plan creation from Tech/Product/UX specs, CI/CD pipeline, project management